Please call (303) 989-8895 to speak with our customer service team M-F (10-5 PM) or email, please allow up to 24 hours for a response.ĭo not discard the defective product until you receive instructions from Urban Lights. We cannot guarantee your return product will be received if we are not notified prior to the receipt of the defective or damaged product.
#HOUZZ RETURN POLICY FREE#
If you do not notify Urban Lights of defective goods within 30 days of delivery, we cannot replace them free of charge and charges will apply.ĭO NOT SHIP the product back without contacting us first for a Return Goods Authorization number (RGA) and return instructions. Products with factory defects, missing parts or other problems originating prior to shipment – must be reported to Urban Lights within 30 days of receiving your order. We will hold your product for 45 days, after which the product will be destroyed. If you are notified that your return item arrived at Urban Lights damaged, you must file a claim with the shipping company and advise us as what to do with the damaged product. We cannot provide a refund for any product received in our warehouse in damaged condition. We recommend that you purchase shipping insurance. The customer will be refunded (less the shipping costs included in the initial order and up to a 25% restocking fee)Īny expedited shipping charges you paid on the original order are non-refundable.Īpproved returns will be issued a refund via the same method in which the item was purchased. Special ordered items are subject to a 25% restocking fee if returned within 30 days. Large orders (6 or more of the same item)
Products that are Made-to-Order, Custom or Special Order to your specifications Products that have been installed, not in their original condition and packaging Products that have been clearly identified as non-returnable (marked as final sale or clearance items) The following types of items and orders do not qualify for returns or refund: Refunds will only be issued once the returned item has been fully inspected and approved for return.ĭO NOT SHIP the product back without contacting us first for a Return Goods Authorization number (RGA) and return instructions. Product cannot have been installed, all original wires uncut & intact, no scratches or damages to product. Must be like new with all original parts, packaging and be suitable for resale. Must be returned within 30 days of receipt of the product. Refunds will only be issued under the following conditions:
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